Payment & Payout Policy

This Payment & Payout Policy explains how wallets, escrow, commissions, and withdrawals work on KIK-Konnect. It applies to all customers, service providers, and area agents.

KIK-Konnect uses a payment provider to process all card and bank-based transactions. Full card details are handled by the payment provider and never stored on our servers.

Every user has a wallet that holds their balance. Customers top up their wallet using Paystack to fund bookings. Wallet balances can be used for bookings, tips, and emergency surcharges.

Each wallet transaction (deposit, withdrawal, escrow hold, escrow release, commission, tip, refund, bonus, penalty) is recorded with a before-and-after balance, reference, and timestamp for full transparency.

Wallet funds can be withdrawn to a verified bank account or reused for future bookings.

For wallet-funded bookings, the accepted quote price is held in escrow when the booking is accepted. Escrow protects the customer (pay only if the service is delivered) and the provider (guaranteed payment once confirmed).

Escrow is released when the booking reaches "completed" status through the customer's confirmation at the "pending_confirmation" step.

If a booking is cancelled before acceptance, escrow funds return to the customer wallet in full. If cancelled after acceptance or disputed, the escrow is resolved per the Refund Policy and Dispute Resolution Policy.

KIK-Konnect charges a platform commission on each completed wallet-funded booking. The commission is deducted from the escrow before the provider receives their payout.

Commission rates are configured in platform settings and may vary by category or promotional period. The exact commission for each booking is recorded in the transaction history.

For cash jobs, the commission is owed by the provider and accumulates as a debt balance that must be settled on schedule.

Area Agents earn a commission share (a percentage of the platform commission) for bookings they help facilitate within their territory, and a recruitment bonus for each provider they verify and onboard.

Agent earnings accumulate in their wallet and can be withdrawn following the standard payout process.

Recruitment bonuses are credited only after the recruited provider's account is verified and activated. Fraudulent recruitments are reversed.

For cash-based bookings, the customer pays the provider directly at the service location. No escrow is involved.

The provider owes the platform commission on cash jobs. This accumulates as a debt balance. Providers must settle their commission debt on schedule. Persistent non-payment may result in suspension.

Debt payments are recorded as transactions in the wallet history.

Providers and agents may request withdrawals of their wallet earnings to a verified bank account. Withdrawal requests must include the bank name, account number, and account name.

Bank accounts are verified through the payment provider before payouts are processed. Payouts that fail bank verification will be rejected with a reason.

Approved withdrawal requests are processed on scheduled payout windows (Tuesdays and Fridays). The scheduled payout date is shown on each request.

Withdrawal statuses move through: pending, approved, processing, paid, or rejected. You will be notified as your request progresses.

Customers may add a tip to a completed booking as a reward for good service. Tips are added to the provider's wallet and are non-refundable once submitted.

Emergency bookings carry an emergency surcharge applied at booking time. This surcharge is part of the escrow and is released to the provider on completion. It is non-refundable once the job is accepted and the provider is en route.

Customers earn loyalty points for completed bookings. Loyalty points may be redeemed per settings configured by the platform.

Providers may receive bonuses (e.g. recruitment bonuses credited to agents) or penalties (e.g. commission debt, visibility reductions for violations). All such adjustments appear as wallet transactions.

If a payment fails during top-up, no wallet credit is applied. Failed payment provider transactions are safe to retry.

If a withdrawal or transfer fails after processing, the funds return to the user wallet and the request status is updated. You may re-submit a corrected withdrawal request.

Disputed escrow releases are handled per the Dispute Resolution Policy. The platform may freeze escrow pending dispute resolution.

We may update this Payment & Payout Policy from time to time. Material changes (e.g. commission rate changes) will be communicated at least 14 days in advance via email or in-app notification.

For payment or payout questions, contact us:

Email: hello@kik-konnect.com

Phone: +234 8101218869

Address: 91 Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria