Welcome to KIK-Konnect!
KIK-Konnect connects you with customers who need your services. Instead of waiting for bookings, you compete by submitting quotes on open jobs. The best quote wins! This guide will show you how to maximize your earnings on the platform.
Getting Started
📝 Complete Your Profile
- Upload clear government ID and selfie
- Add business photos showcasing your work
- Select service categories you offer
- Set your work location (must be in Surulere for Phase 1)
✅ Verification Process
After submitting your application, an Area Agent will review your documents within 24-48 hours. Make sure your ID is clear and matches your selfie!
💡 Pro Tip: Add high-quality photos of your completed work or tools. This builds customer trust and increases your quote acceptance rate.
Finding Jobs
🔍 Open Jobs Tab
Your Provider Dashboard shows all available jobs in your area. Jobs are marked as "Open" when customers are accepting quotes.
Each job shows: Service type, Location, Customer description, Photos (if uploaded), Urgency (Normal/Emergency)
🚨 Emergency Jobs
Jobs marked "Emergency" are urgent and typically pay an extra ₦500 emergency fee. Respond fast to win these!
Submitting Winning Quotes
💰 How to Price Your Quote
- Be competitive: Check the job details and estimate fairly
- Consider complexity: Harder jobs = higher price
- Add emergency fee: Platform adds ₦500 automatically for urgent jobs
- Factor in travel time: Distance affects your costs
📋 What to Include
- Your Price: Total amount in Naira
- Estimated Duration: "2-3 hours" helps customer plan
- Message to Customer: Explain your approach, experience, or why you're the best choice
🏆 Tips to Win More Jobs:
- Submit quotes quickly (customers often pick fast responders)
- Write a clear, professional message
- Be realistic with pricing and timing
- Maintain a high rating (5 stars = more wins!)
Completing the Job
✅ When Your Quote is Accepted
- You'll receive a notification
- Job moves to your "Active Jobs" tab
- Update status: Accepted → En Route → Arrived → In Progress
- Customer can see your real-time status
💬 Communication
- Use in-app chat to message the customer
- Never share personal phone numbers (platform rule)
- Keep communication professional and polite
🎯 Mark Job Complete
When finished, click "Mark Complete". Customer will confirm and rate your service. Payment is then released to your wallet.
Getting Paid
💳 Payment Methods
Wallet Payment (Recommended)
Customer pays upfront. Funds held safely until job completes. You get 90%, platform keeps 10% commission.
Cash Payment
Customer pays you directly in cash. You owe platform 10% commission (tracked as debt in your wallet).
💰 Withdrawing Your Earnings
- Minimum withdrawal: ₦1,000
- Payout days: Every Tuesday & Friday
- Enter bank details → Admin approves → Funds sent to your account
- Must clear cash job debt before withdrawing
⚠️ Important: For cash jobs, you must pay the 10% platform commission. Unpaid debt blocks withdrawals.
Platform Rules
🚫 Prohibited Actions
- Sharing phone numbers in chat (use platform chat only)
- Asking customers to pay outside the platform
- Creating duplicate accounts
- Submitting fake quotes or inflated prices
- No-showing after accepting a job
⚠️ Consequences
- 1st violation: Warning
- 2nd violation: Account suspension (7 days)
- 3rd violation: Permanent ban + wallet freeze
Success Tips
- ✓ Respond to jobs within 5 minutes for best chance
- ✓ Maintain 4.5+ star rating for higher visibility
- ✓ Complete jobs on time to build reputation
- ✓ Communicate clearly with customers
- ✓ Ask satisfied customers to leave reviews
- ✓ Turn on availability when ready to work