Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the KIK-Konnect platform, a location-based service marketplace operating in Nigeria that connects customers with verified local service providers through an escrow-protected booking and payment system.

By creating an account, booking a service, listing services, or acting as an agent, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

KIK-Konnect is operated by KIK KONNECT LTD (RC: 8338131), registered at 91 Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria.

KIK-Konnect supports three primary roles: Customer (books services), Service Provider (offers services), and Area Agent (helps match customers with providers, verifies KYC, and resolves disputes). Administrators manage the platform.

A single user account may hold both Customer and Service Provider roles simultaneously. You can switch between roles on the Home and Profile pages. Each role has its own profile, settings, and obligations.

Each role requires a separate profile record linked to your user account. A Provider profile is distinct from a Customer profile, even when both belong to the same user.

You must be at least 18 years old to use KIK-Konnect. By registering, you confirm that you meet this requirement.

You must provide accurate and complete information during registration, including your full name, email, phone number, and location.

You are responsible for keeping your login credentials secure and for all activity under your account.

Customers create bookings by selecting a service category, providing a service location with accurate details (house number, street, landmark, directions), and choosing an urgency level (normal or emergency).

Open bookings may receive quotes from nearby providers. The customer reviews quotes (price, estimated duration, provider note) and accepts one. The accepted quote price becomes the booking price.

Alternatively, a customer may request agent assistance, in which case an Area Agent helps find and assign a suitable provider from the area.

Bookings can be scheduled for a later date or marked for immediate service. The full status flow is described in the Delivery & Payment Workflow policy.

Service Providers must complete KYC verification before their account can be activated. You submit your government-issued ID and selfie directly to Sumsub, our licensed third-party verification provider; we do not collect, view, or store these documents. Sumsub returns only a verification result to us.

A GREEN verification result sets your profile to "verified", but your account remains "pending" until a platform administrator manually activates it. This manual step exists to ensure quality control.

Area Agents must also complete KYC verification (handled by Sumsub) before being assigned a territory and earning commissions.

KIK-Konnect uses a payment provider to process wallet top-ups, escrow funding, and provider withdrawals. Full card details are handled by the payment provider and are never stored by KIK-Konnect.

For wallet-funded jobs, the booking price is held in escrow until the customer confirms completion. The provider then receives the price minus the platform commission and any agent commission share.

For cash jobs, the customer pays the provider directly. The provider owes the platform a commission, which accumulates as a debt balance and must be settled on schedule.

Detailed payment, escrow, and payout rules are described in the Payment & Payout Policy.

Providers are assigned a performance-based tier (bronze, silver, gold, platinum). Tiers are based on completed jobs, ratings, and reliability. Higher tiers may receive better visibility and benefits.

A provider's visibility score (0-100) affects their ranking in customer search results. Violations, cancellations, and poor ratings reduce visibility.

Tier upgrades are evaluated automatically and may trigger congratulations notifications. Tier downgrades may occur if performance declines.

Either the customer or provider may raise a dispute on a booking. Disputes are first investigated by an assigned Area Agent, who may resolve the dispute with a full payout, partial refund, full refund, or no action.

If a dispute cannot be resolved at the agent level, it may be escalated to a platform administrator for a final decision. All dispute actions are recorded in an audit log.

Full dispute rules and timelines are described in the Dispute Resolution Policy.

KIK-Konnect is a marketplace that connects customers with independent service providers. We are not a party to the service contract between customer and provider and do not guarantee the quality, safety, or legality of services performed.

We are not liable for damages to property, personal injury, or loss arising from a service performed by a provider. Providers are independent contractors, not employees of KIK-Konnect.

Our liability is limited to the escrow funds held for a given booking and any commission charged. We are not liable for indirect or consequential damages.

We may suspend or terminate your account if you violate these Terms, the Acceptable Use Policy, or any platform policy. Suspended accounts may not create bookings, accept jobs, or withdraw funds until resolved.

You may request account deletion at any time, subject to legal retention obligations for booking records, transactions, and KYC documents.

Upon termination, any escrow funds pending resolution will be handled according to the Refund Policy and Dispute Resolution Policy.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect.

Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us:

Legal Entity: KIK KONNECT LTD (RC: 8338131)

Email: hello@kik-konnect.com

Phone: +234 8101218869

Address: 91 Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria